Touchstream OTT Operations Hub
One Dashboard. Total Visibility. Complete Control.
The OTT Operations Hub is a cloud-native monitoring platform that unifies stream monitoring, CDN health diagnostics, and video quality analysis into a single, real-time dashboard. Built for OTT operations teams, it replaces disjointed tools with centralised intelligence, smart alerts, and deep diagnostics, helping you reduce downtime and deliver flawless viewer experiences.
What’s Inside the OTT Operations Hub?
🧩 End-to-End Monitoring
Integrates with up to 5 OTT vendor tools + 2 internal systems
Combines siloed data into one unified performance dashboard
Incident archive & configuration inventory
Stream availability metrics: uptime, MTTD, MTTR
📊 Unified Dashboards & Data
All-in-one monitoring view for video delivery
API-ready automation logs & incident archives
Real-time graphs with drill-down capabilities
Context-aware one-click tool launches
🌐 CDN Monitoring
Supports 9 bitrates & 5 PoPs per stream
Multi-format (HLS / HSS / DASH) compatible
Predictive buffering analysis & edge diagnostics
Secure partner share-links for faster troubleshooting
Full header capture with Request ID to pinpoint CDN issues
🎥 Video Quality Analysis (VQA)
Detect black screens, freezes, and audio loss instantly
Encoder-native CMSD metrics + ML anomaly detection
AWS Media Services telemetry via eVQA-AWS connector
Zero probes, zero DRM sharing, 100% cloud-native
📢 Real-Time Alerts & Automation
Custom alerts via Email, SMS, Slack, PagerDuty, Webhooks
Full API integration with your existing ops stack
Intelligent, noise-free alerting—only when it matters
OTT Operations Hub Demo at IBC 2025
Source: IBC 365
What Our Customer Say
Touchstream is massively useful when it comes to troubleshooting. Having a historical record of geo-diverse individual client responses helps me drill down and solve problems quickly that aren't always visible with aggregate tools.
Mike, CDN Operations Engineer
Why Choose the OTT Operations Hub?
All-in-One Monitoring
Bring together CDN, encoder, stream, and playback data into one live performance dashboard.
End-to-End Visibility
Monitor the entire delivery chain—from origin to playback—with real-time telemetry and drill-down detail.
Faster Incident Response
Smart alerts with root-cause analysis help your team detect and resolve issues before they impact viewers.
Smarter Operations
Proactive, context-aware insights and automation-ready logs eliminate guesswork.
Virtual NOC-Ready
Run your monitoring operations remotely. Fully cloud-based. No physical NOC required.