Cookies Policy
1. Introduction
This Cookies Policy forms part of our general Privacy Policy.
For the purpose of this Cookies Policy, “you” or “your” means any end user accessing or receiving our services or using our Website and Platform (as defined below), and “we” or “us”, “our” or “Touchstream” means Touchstream International Pty Ltd ACN 603 396 112, and our other office branches set out below. Our offices are located at Level 1, 1 Queens Road, Melbourne Victoria 3004 Australia. Our Spanish branch (Touchstream International Pty Ltd, with CIF number W80012091) is located at C/ Balmes, 368, Pr 2a 08006, Barcelona.
This Cookies Policy provides more information about the technologies we use on www.touchstream.media (“Website”) and OTT Operations Hub platform (“Platform”) and your rights to restrict such use.
2. Cookies
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Our Website and Platform use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and Platform and allows us to improve them.
There are two types of cookies: session and persistent cookies. Session cookies allow us to recognise and link the actions of a user during a browsing session. They expire right after you exit the browser. Persistent cookies allow your preferences or actions to be remembered and are stored on your computer between browsing session until their either expire or you delete them.
3. The cookies we use
We use the following cookies:
- Strictly necessary cookies: we use these cookies for the operation of our Website and Platform. These cookies are essential in order to enable users to move around the Website and Platform and use their features.
- Analytical or performance cookies: these allow us to recognise and count the number of visitors and to see how visitors move around our Website and Platform when they are using it. This helps us improve the way our Website and Platform work, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: these are used to recognise you when you return to our Website and Platform. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting or advertising cookies: these cookies record your visit to our Website and Platform, the pages you have visited and the links you have followed. We will use this information to make our Website and Platform and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie name | Purpose | More information |
|---|---|---|
| fsrftokenst | Auth Token | Used by Integrations Frontend in Staging for authenticating user while navigating from Core Product |
| fsrftokenpr | Auth Token | Used by Integrations Frontend in Prod for authenticating user while navigating from Core Product |
| AWSALB | Traffic Management | Used by Amazon’s Elastic Load Balancer (ELB) to manage traffic |
| AWSALBCORS | Traffic Management | Part of Amazon Web Services (AWS) for applications using load balancers |
| _ga | Google Analytics — used to distinguish users and generate aggregate statistics about visits and usage. | Google Privacy Policy: https://policies.google.com/privacy |
| _gid | Google Analytics — used to distinguish users on a per-session basis. | Google Privacy Policy: https://policies.google.com/privacy |
| _ga_* | Google Analytics 4 — used to persist session state for the GA4 property (includes container-specific suffix). | Google Privacy Policy: https://policies.google.com/privacy |
| _jsuid | Clicky Analytics — anonymous unique ID to count unique visitors and basic usage metrics. | Clicky Privacy Policy: https://clicky.com/terms/privacy |
4. How you can manage your cookies
Analytics and Tracking Tools
We use third-party analytics services, including Google Analytics and Clicky, to help us understand how visitors use our Website and Platform, measure usage patterns, and improve functionality and content. These tools use cookies and similar technologies to collect information such as your browser type, device type, operating system, referring URLs, time spent on pages, and geographic location (based on IP address).
The data collected is aggregated and anonymised wherever possible and is used solely for service improvement and statistical purposes. We do not use these analytics tools to identify individual users or to “share” or “sell” any personal data, including data of minors, as defined under applicable privacy laws.
You can find more information here:
- Google Privacy Policy: https://policies.google.com/privacy
- Clicky Privacy Policy: https://clicky.com/terms/privacy
You may also disable analytics cookies via your browser settings or by using tools such as the Google Analytics Opt-Out Browser Add-On.
You can choose to accept or decline cookies or delete those already stored on your computer. Most browsers automatically accept cookies, so you may need to modify your browser setting to decline. You can find more information here:
Consent and Control
Where required by law (for example, in the European Economic Area, the United Kingdom, and certain U.S. states), we will seek your consent before setting non-essential cookies, including analytics and advertising cookies. You can manage or withdraw your consent at any time through your browser settings or by clearing cookies from your device.
Essential cookies (such as those needed for authentication or load balancing) cannot be disabled as they are necessary for the operation of our Website and Platform.
If you choose to decline cookies, you may not be able to sign in or use the dashboard and other features of our Website, Platform, and services that depend on cookies.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. To deactivate the use of third party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies.
5. Contact us
For questions, complaints or further information regarding this Cookies Policy and our use of cookies, you may contact us by email at privacy@touchstream.media
Last update: 18/12/2025